Continuous improvement

Identifying conformance and non-conformance

£26.00 (plus VAT)

Worth 1 credit on your training dashboard.

This eLearning course will teach you how to identify both conformance and non-conformance, when carrying out monitoring activities, such as internal audits, GMP inspections, product inspection and testing, and also when handling non-conforming materials.

The standards are clear about what they require for the identification and recording of conformance and non-conformance for internal audits. This course teaches this, but it also explains how to comply with the requirements of the standard which aren’t so clear – such as GMP inspections and when assessing testing and inspection results.

The course goes into detail about what to look for and how to document evidence, so that anyone can pick up what you’re recorded, read it and understand it.

The course builds on the 7-step process of non-conformance actions and covers in detail the steps of identification and consequence assessment.

This training has been designed to meet the following sections of the BRCGS Standards:

Food Safety
Issue 8
Issue 6
Agents & Brokers
Issue 3
Storage & Distribution
Issue 4
3.7 Corrective and preventive actions3.6 Corrective and preventive action3.9 Corrective and preventive actions3.3 Corrective and preventive action

We recommend that you complete the mini training ‘Understanding improvement and non-conformance actions‘ before taking any of the other courses in the corrective and preventive action series.

It provides the foundation of the basic understanding required for improvement and non-conformance actions. This allows additional learning to be overlayed, producing a gradual learning experience – preventing the learner from becoming overwhelmed.

Understanding improvement and non-conformance actions‘ will automatically be added to your cart when you purchase this course.

About the training

This course is a must for internal auditors, GMP inspectors, quality control and laboratory staff, QAs and anyone who is responsible for handling non-conforming material.

The mini training ‘Understanding improvement and non-conformance actions’ must be completed before doing this unit.

The course includes exercises and takes approx. 45 minutes without breaks.

The test is made up of 25 multiple-choice questions. 70% is required to pass and gain a certificate. The test is open book and retakes are free of charge.

Objective and subjective monitoring

Objective and subjective monitoring

There are two types of monitoring; objective and subjective. The type of monitoring that’s being performed defines whether you need to document both conformance and non-conformance or just non-conformance. This course explains this and how to apply the requirements for documenting evidence based on the result.

assessing consequence

Corrective, preventive and proactive culture

The culture of the business will dictate how actions are handled. The culture of every business will sit somewhere on the action culture scale. During this course you’ll learn about the culture scale, so you can determine where your business sits and how to move it up the scale – towards proactive culture.


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