Techni-K will deliver the goods to the email address or delivery address specified in the order unless otherwise specified in writing. We’ll deliver without undue delay and in any event, not more than 30 days after the date on which a contract of sale is entered into.

For paperbacks or materials that are sent by courier or Royal Mail, delivery can take place at any time of the day and must be accepted during business opening times, unless otherwise specified. Orders are normally sent within 48 hours of order completion between the hours of 9am to 5pm unless we notify you otherwise.

Delivery charges

Delivery charges may be applied to your order based on the weight of your goods and location. Any costs for delivery can be requested at the time of ordering. If you decide not to accept our delivery charges that are applicable, you may cancel your order before submitting it to us.

Delivery of large quantities or goods not in stock

We may deliver goods to you in separate consignments if the goods are of large quantity or not currently in stock to the quantity you have ordered. As soon as goods become available, these will be sent to you as soon as possible and you won’t be charged any additional delivery charges.

Delivery delays or failure to deliver for reasons beyond our control

We accept no responsibility for the delay in delivery by email of your order if the contact information is incorrectly supplied. Please refer to our terms and conditions for Sale of Goods. We will do our best to contact you in any occurrence of failed delivery to enable you to receive your order as soon as possible.

If you don’t take delivery of goods sent to you, we may, at our discretion, store the goods or redeliver for which any costs associated with this will be charged and payable by you. Any dates advised to you for delivery are approximate only. We won’t be liable for any delay in delivery of the goods, caused by circumstances beyond our control, or your failure to provide us with adequate, acceptable delivery instructions or any other instructions that are relevant to their supply.

If delivery of goods by courier or Royal Mail is not possible after all attempts have been made, we may request that you collect them at your own expense.

Non-delivery of goods by Techni-K

In any case, other than events beyond our control, if we do not deliver the goods within 30 days, you can treat the contract of sale at an end if delivery time of the goods is essential (considering all relevant circumstances at the time the contractof sale was made) or you said to us before the contract of sale was made that delivery on time was essential. If a later period of delivery is specified by you and we again fail to deliver, you can also consider the contract of sale at an end in these specific circumstances.

If you treat the contract of sale at an end, due to delivery issues where we fail to supply the goods within 30 days, we’ll promptly return all payments made to us. If you don’t end the contract of sale due to delivery issues, you’re not prevented from returning or rejecting goods delivered to you after they arrive. If you wish to return goods to us that are delivered outside 30 days, you’ll allow us to collect them and pay the costs for this or offer a suitable remedy to remove them.

Delivery of goods that form a commercial unit

Where goods are delivered in the format of a commercial unit (this is something that’s sold as one unit and can’t be separated such as a training course or a documentation pack) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them i.e. the training course.

Delivery outside the UK

For orders that require delivery outside the United Kingdom, once confirmed, you’ll be responsible for any import duties and/or taxes that may be applied as we’ll not pay them.

Delivery of damaged goods and inspecting them on arrival

Goods delivered will become your responsibility from the completion of delivery. You must, if reasonably practicable, examine the goods before accepting them. If you receive damaged goods, please notify us immediately for assistance. We’ll normally ask you to send us photographic evidence to verify the damage so we can send out replacement. Please see our Returns and Refunds Policy for information about returning damaged goods that cannot be accepted.

We use the following carriers to deliver our goods: Courier service and Royal Mail.