Product Terms and Conditions

Published 03.05.2026

Please read these terms and conditions (referred to as T&Cs from here forward) fully, before you accept them as they affect your legal rights. Although we may not have said something specifically in these T&Cs, we still reserve the right to enforce them. You agree to review this agreement periodically to ensure that you are aware of any amendments, which may be made by us at any time. If you’re not sure about anything, please contact us using the information below.

Who are we?

We are Techni-K Consulting Ltd. We are a privately owned company, registered in England and Wales with Companies House. Our registration number is 08058495. Our registered address is 11 Common Road, Thorpe Salvin S80 3JJ. Our contact email address is info@techni-k.co.uk – you can also call us on 07955 211023.

We are the owner and operator of the following websites: https://techni-k.co.uk/ https://corporate.techni-k.co.uk/ https://auditapp.techni-k.co.uk/

Definitions: How you can interpret what we say.

You / Your / Buyer: The customer.

Us / Our / We / Seller: Techni-K Consulting Ltd – also referred to as ‘Techni-K.’
User: Any third party over 18 years of age, that accesses Our website who is not employed or engaged by Us.

Website/s: https://techni-k.co.uk/ and https://corporate.techni-k.co.uk/ https://auditapp.techni-k.co.uk/ where our Goods, Services and Content are available for sale or use.

Contract: The agreement between You and Us for supply of Our Goods and Services at a distance under an organised sales or service provision without the physical presence of the Seller or Buyer/User, with the use of one or means of distance communication.

Goods: Documentation and training advertised by Us on our Websites that’s available for purchase.

Service/s: Subscription services, software services, audIT.app access, training services, memberships, online platforms, tablet applications and related support services provided by Techni-K.

Order: The request You submit to Us following the step-by-step process set out on Techni-K websites.

audIT.app: The Techni-K cloud-based internal audit software platform made available through https://auditapp.techni-k.co.uk/ and any associated applications, portals, tablet applications or connected systems.

Authorised User: Any employee, contractor or authorised representative permitted by You to access audIT.app under Your subscription.

Content: Text, graphics, images, audio, video, software, documentation, data compilations, layouts, underlying code or information stored in a computer that appears on, or forms part of our websites, including any Content uploaded by You.

Customer data: Any information, records, documents, audit findings, images, evidence, comments, uploaded files or other data uploaded or entered into audIT.app by You or Your Authorised Users.

Free training offer: A promotional offer for online courses provided by Techni-K which is free of charge when accessing services for an agreed term.

Minimum subscription term: The minimum fixed contractual period applicable to a Subscription plan purchased.

Smart Knowledge Plus (SK+): The subscription-based compliance information and update Service provided by Techni-K, including legislation updates, standards updates, guidance notes, interpretation materials, articles, alerts and related Content.

Software services: The cloud-based software, applications, systems, audit templates, workflows, databases, reporting tools and related services provided by Techni-K.

Subscription plan: A service plan selected by You, where charges are billed to You by Us at monthly, weekly, quarterly, six monthly or annual billing periods.

1. Introduction – how we’ll apply our T&Cs

These T&Cs apply between You and Techni-K. They will be applied when You access Techni-K Goods and services from our websites.

You will be asked to agree to these T&Cs before placing an order for Techni-K Goods on Our websites by clicking on the button ‘I accept.’ If You do not click on the button, You won’t be able to complete a purchase. You can only purchase Goods from Our websites if You are eligible to enter into a Contract and are at least 18 years old.

As a User of Our websites only, where services or Content are accessed, an agreement to comply with and be bound by our T&Cs upon first use of the website accessed will be formed. Please refer to intellectual property and acceptable use and website use specifically for this purpose. If You don’t agree then You should stop using the website accessed immediately.

2. Your personal information and communication with Techni-K

We retain and use all information in compliance with the Privacy Policy. We may contact You by email or other electronic communication methods, You agree to this by accepting our T&Cs.

Any communication issued by Us will be sent by email using the details provided by the customer or User. We will presume that this communication has been received and read, unless We receive a mailbox notification advising that Our email was undeliverable.

Where We expect to receive a reply and no reply is received, We will attempt to contact You or Your User again or use another method of communication to obtain a response. We accept no liability for unread or unopened emails that We have sent. You are responsible for advising Us at the earliest opportunity if the contact information submitted to Us requires updating or amending if it becomes known that it’s incorrect.

3. Intellectual property and acceptable use – what belongs to Techni-K and how you can use it

All Content included on Our websites, is the property of Techni-K. When You use or purchase Content on Our websites, You acknowledge that this is protected by copyright, trademarks, database rights and other intellectual property rights. We don’t grant any license to use Our Content without Our permission. We give You permission to use the information on Our websites for Your own use. The Content must not be reproduced, modified, copied or distributed for commercial purposes without Our permission.

For Goods and services purchased on Our websites, unless We give express written consent, You will not allow any third party to use the Content in any circumstances. The Goods and services supplied under Contract grant their use to the customer only, in its own business to perform the function it was intended for. Any breach of use will result in the termination of use and access to the website including restriction of download permissions. You shall notify Us immediately, if You or Your User becomes aware of any unauthorised use.

For all software services, We grant You a non-exclusive, non-transferable, revocable licence. This enables You to access and use the software services in Your own business during an active subscription period.

You must not:

Copy, reproduce, distribute or resell any audit templates, workflows, question libraries, reports or system structures.
Reverse engineer, decompile, disassemble or attempt to discover the source code of the software services.
Share User accounts or login credentials between multiple Users.
Use the software services for the benefit of any third party without Our prior written consent.
Attempt to interfere with the operation, security or performance of the software services.

All intellectual property rights relating to Our software services, including audit structures, workflows, question sets, system logic, databases, software functionality and reporting systems remain the property of Techni-K.

4. Websites – what you can’t do on our websites

You may not use Our websites for any of the following purposes:

In any way which causes or may cause damage or interference with any other person’s use or enjoyment of the websites.
In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation or government order.
Making, transmitting or storing electronic copies of Content protected by copyright without Our permission.

4.1 Links

Our websites may contain links to other sites, only where We deem it necessary to support the information provided in Our Content. Unless expressly stated, these other sites aren’t under the control of Techni-K. We assume no responsibility for the Content of other websites linked and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site doesn’t imply any endorsement of the sites themselves or of those in control of them.

4.2 Content and availability

The views expressed on Our websites are Our own and are given based on Our professional opinion only. All Content published in Our articles is written with reasonable care, skill, research and information available to Us based on the topics We write about or reply to, in comments left by Users. Any information that’s quoted by Us is referenced with the appropriate identification of where it originates from, wherever possible. We make every effort to make an accurate representation of the Content where it relates to a system or known practice within the industry.

Any online Content that We make available through our websites is provided ‘as is’ and on an ‘as available’ basis. We give no warranty that the Content will be free of faults or errors. To the extent permitted by law, We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality unless stated otherwise. We are under no obligation to update Content on Our websites and do so based on Our own judgement and at Our discretion.

We use reasonable endeavours to ensure that Our websites are secure and free of errors, viruses and other malware, We give no warranty or guarantee in that regard and You or Your User takes responsibility for their own security, that of their personal details and their computers. We accept no liability for any disruption or non-availability of the websites and reserve the right to alter, suspend or discontinue any part of Our websites including, but not limited to, any Goods or services available. These T&Cs shall continue to apply to any modified version of the websites unless it’s expressly stated otherwise.

The use of Our websites is also governed by our Privacy Policy. Which is incorporated into these T&Cs by this reference.

4.3 Software service availability and maintenance

We use reasonable endeavours to ensure that Our software services remain available and operational. However, We do not guarantee uninterrupted availability or error-free operation.

We reserve the right to:

Perform planned maintenance.
Modify or update functionality.
Suspend access temporarily for maintenance, security or operational reasons.
Restrict access where We believe there is a security risk or breach of these T&Cs.

We accept no liability for temporary interruption, downtime, data delay, synchronisation issues, internet connectivity failures or cloud hosting failures beyond Our reasonable control.

5. Services

The services offered Us and their description are set out on Our websites and are subject to acceptance and availability by Us. In order to access the use of Our services, You must provide Us with personal details that will allow Us to perform the services being requested. Failure to comply with the request for personal details will result in the service being suspended.

As part of Our subscription services, We may alter or amend the Content at any time and change the schedule of when Content is delivered by email or other electronic means. We may refuse a subscription to Our services where We suspect any foul play or intent to harm or damage Our business. All Content that’s received by You under subscription to a Techni-K service is intended to be used for information purposes only. We accept no liability or provide any warranty for its accuracy. You are advised to use Your reasonable judgement as to the use of the Content provided. We may use anonymous analytical information from Your subscription for trending and insight purposes.

If any Content received is found to be defective or inaccurate, please notify Us as soon as possible so that We may alter or amend it at Our discretion. Any subscription that has not been requested or is no longer needed by You may be cancelled at any time by contacting Us in writing at info@techni-k.co.uk. We agree to cancel Your subscription and cease communication by email as soon as is practically possible, any scheduled emails that You receive after cancellation of a subscription with Us may be sent but will cease immediately following this. Please refer to our Privacy Policy for details about how We protect, store and use Your data.

5.1 User accounts and security

You are responsible for ensuring that all Authorised Users maintain the confidentiality and security of their login credentials when accessing our services.

You must ensure that:

User access is restricted to Authorised User personnel only.
Passwords and access credentials are kept secure.
Access is removed for former employees or contractors without delay.
Any suspected unauthorised access or security breach is reported to Us immediately.

You accept responsibility for all activity carried out under Your account and by Your Authorised Users.

5.2 Customer data

You retain ownership of all customer data uploaded into our services where this is available.

By using Our services, You grant Us permission to host, process, store, backup and transmit customer data solely for the purpose of providing Our services.

We may use anonymised and aggregated system usage data for analytical, reporting, system improvement and trending purposes.

You are solely responsible for:

The accuracy and legality of customer data uploaded by You.
Ensuring You have authority to upload such data.
Maintaining backup copies of critical records where required by Your business.

We reserve the right to remove or suspend access to customer data that We reasonably believe breaches these T&Cs or applicable law.

5.3 Support services

Any support, guidance, demonstrations, User training or assistance provided by Us is supplied on a reasonable endeavours basis.

Unless expressly agreed in writing, We do not guarantee:

Specific response times.
Continuous live support availability.
Resolution within a specific timeframe.

5.4 Customer obligations relating to retailer and customer standards

Where Our services include retailer standards, customer-specific standards, codes of practice, policies or other third-party compliance requirements, You acknowledge and agree that We may not have direct access to all retailer, customer or third-party document portals, update systems or communications.

You are responsible for:

Providing Us with current copies of applicable retailer standards, customer standards, codes of practice, policies and supporting documents relevant to Your subscription.
Providing updated versions of such documents within a reasonable timeframe following receipt or publication.
Informing Us of any changes, amendments, withdrawals or new requirements issued by retailers, customers or certification bodies that may affect Your audit Content.
Ensuring that documents supplied to Us are complete, current and authorised for use within Your business.

We accept no liability for any delay, omission, inaccuracy or failure to update audit templates, question sets or compliance Content where such delay or issue arises because updated retailer, customer or third-party documents were not provided to Us by You within a reasonable timeframe.

5.5 Smart Knowledge Plus (SK+)

Smart Knowledge Plus (SK+) is Our information subscription service designed to assist Our customers in monitoring changes to food industry legislation, standards, guidance and compliance requirements.

We use reasonable endeavours to review, maintain and update SK+ Content on an ongoing basis. However, You acknowledge and agree that:

Legislation, standards, guidance documents, retailer requirements and industry interpretations may change at any time.
Certain updates, amendments, corrigenda, replacement acts or interpretation changes may not be identified or reflected immediately.
Content supplied through SK+ is prepared manually and may occasionally contain omissions, inaccuracies, interpretation differences, administrative errors or human error.
Regulatory authorities, certification bodies, retailers, consultants and auditors may interpret legislation and standards differently.
Not all legislation or standards updates may be relevant to Your specific products, processes, countries, customers or operations.

We do not warrant or guarantee that SK+:

Is fully complete, current or error free at all times.
Identifies every legislative or standards change relevant to Your business.
Will be updated immediately following publication of new legislation, standards or guidance.
Constitutes legal advice, certification advice or regulatory approval.
Will ensure compliance with any legal, customer or certification requirement.

You remain responsible for:

Assessing the suitability and applicability of information provided through SK+.
Verifying legislation and standards relevant to Your own business activities.
Obtaining independent professional or legal advice where required.
Maintaining Your own compliance systems, legal registers and document review processes.

6. Goods

The description of Our Goods is as set out on Our websites. We can make changes to the specification of Our Goods or alter them in any way which We deem is necessary, in order to maintain or improve their suitability, usability and to comply with any changes in line with their intended use. We reserve the right to make alterations or changes without notice. If You have requested a quotation for Goods from Us, You accept that at the time of acceptance of the quotation, Goods supplied will be as they are currently described on Our website. If any Goods are made to Your specific requirements, it’s Your responsibility to ensure that any specification You provide is accurate.

7. Conformity

We have a legal duty to supply Goods and Services which conform with the contract and to the extent permitted by law:

Upon delivery, Our Goods and Services will be of satisfactory quality and be reasonably fit for purpose. You accept that You buy Our Goods and Services based on Your own skill and judgement unless it’s unreasonable for You to do so. We advise You to contact Us without delay if You are unable to make reasonable judgement. Our Goods and Services will conform to their description, We except no responsibility for failure, where the failure is found to be due to Your adaptation of them. We accept no liability and disclaim any warranty, either expressed or implied for Our Goods and Services failing to provide a successful outcome at audit.

Our Goods and Services supplied have no warranty that they will be approved by any relevant authority or industry body. You acknowledge and agree that failing to pass an audit through the use of Our Goods and Services won’t constitute a breach of this agreement on Our part.

Our Services are intended to assist businesses in managing internal audits, inspections and non-conformance processes.

Our Services do not constitute legal advice, certification advice or regulatory approval. The use of these does not guarantee:

Compliance with legislation.
Certification approval.
Successful external audit outcomes.
Prevention of complaints, incidents or non-conformances.

You remain responsible for exercising competent professional judgement and implementing appropriate compliance systems within Your business.

Where Our Services include audit templates, question sets, guidance notes, retailer standards references, compliance prompts or other compliance-related Content, We use reasonable endeavours to maintain and update such Content in line with industry standards, retailer requirements, legislation and known guidance available at the time.

However, You acknowledge and agree that:

Industry standards, retailer requirements, codes of practice and customer-specific requirements may change at any time.
Updates to external standards or policies may not be reflected in Our Services immediately.
Certain audit Content, interpretations and template structures are maintained manually by Us and may occasionally contain omissions, inaccuracies, interpretation differences or human error.
Different auditors, certification bodies, retailers and enforcement authorities may interpret standards and requirements differently.

We do not warrant or guarantee that:

Any audit template or question set is always fully current.
The use of Our Services will identify all non-conformances or compliance risks.
Completion of audits using Our Services will result in successful certification, customer approval or audit outcomes.
Our Services will be free from interpretation differences, omissions or administrative inaccuracies.

You remain responsible for reviewing the suitability, accuracy and current applicability of any audit template, checklist, question set or compliance Content before use within Your business.

8. Sale of Goods and Services

Our Goods and Services for sale on Our websites don’t constitute a contractual offer to sell. When an Order is placed with Us, You may choose to abandon or cancel Your Order at any time, for any reason prior to acceptance. We also may choose to reject Your Order, although We will try to notify You without delay. Our Order process is set out on Our websites where applicable. Where applicable, each step allows You to check and amend any errors before submitting Your Order. It’s Your responsibility to check that Our Order process has been correctly followed. A contract will be formed for the Goods and Services ordered only when You receive an email from Us confirming the Order is complete, or when You receive an email sent by us with Your invoice attached – this constitutes Our acceptance of Your Order.

We are not responsible for any inaccuracies in the Order placed by You. When You pay immediately online, You agree and confirm the contract of the sale, by ticking the T&Cs. When Your Order has been placed with Us You will receive confirmation of the Order within a reasonable time frame – usually the same day or next business day.

Our Goods and Services will be made available to You upon receipt of Your payment, unless otherwise agreed with Techni-K. No variation in the contract for the sale of Goods and Services is accepted unless agreed by Us and You in writing. Any quotation of Goods and Services for sale by Us will be valid for a period of 30 Days from date of issue unless expressly stated by Us within the quotation supplied to You.

8.1 Free training offer and minimum subscription term

When You subscribe to Our Services under a promotional offer that includes free training, the subscription will be subject to a minimum subscription term of 12 months. The free training offer is only available where expressly stated by Us and applies only to eligible Subscription plans.

The free training offer:

Has no cash value.
Is non-transferable.
May not be exchanged for alternative Services or refunds.
Must be started and used within the promotional access period specified by Us.
Will expire automatically at the end of the applicable promotional access period if not used.
May be withdrawn or removed by Us where the training has not been accessed or used within the promotional access period.
Will cease immediately if the subscription is terminated or suspended due to breach of these T&Cs.

Where a subscription subject to a minimum subscription term is cancelled before the end of the 12-month period, We reserve the right to:

Charge the remaining subscription fees due for the outstanding minimum subscription term.
Withdraw access to any promotional training Services.
Suspend access to the Software Services until outstanding amounts are paid.

At the end of the minimum subscription term, You can decide on how You wish to renew Your subscription with Us based on the availability of promotional opportunities provided by Us.

9. Pricing

The pricing of Our Goods and Services supplied are set out on Our websites, at the date of Your Order, or other pricing agreement made in writing by Us. We will not amend the price of Our Goods and Services for any Order that has been confirmed by Us. We may, from time to time, amend Our pricing for any reason, although We always make every effort to price Our Goods and Services to align with Our competitors wherever possible or applicable. We will never price Our Goods and Services without due care and attention, to ensure they provide excellent value for money. All Goods and Services priced by Us are in GBP Sterling currency.

The price of Our Goods and Services advertised for sale on our websites are exclusive of VAT. VAT is charged at the current rates set by HMRC and shown separately during the ordering process on Our websites where it’s added at checkout – if it’s applicable to the sale in that location. VAT is always shown separately on Our invoices, if it applies to the sale under the rules laid out by HMRC. Where You have a valid VAT registration number, You must provide this.

Discounts for Our Goods and Services on Our websites are only available at Our discretion. Discount codes provided by Us, will only be accepted if You use them within specified dates, and for the Goods or Services they have been issued for. We reserve the right to withdraw discounts for Our Goods and Services at any time.

We reserve the right to amend Our subscription pricing by providing reasonable notice to You. Any revised pricing will not apply during an active minimum subscription term already agreed in writing but may apply upon renewal or continuation after the minimum subscription term has ended.

10. Acceptance

It’s Your responsibility to inspect the Goods and Services that are purchased from Us to ensure that they are suitable for Your requirements. If You identify any omissions or errors with Our Goods or Services, You must notify Us by email within 30 days providing details. We will make every effort to rectify faults with our Goods and make any amendments needed within 5 working days and return the Goods to You. Where Our Services provided require rectification by Us, We will acknowledge receipt of this information within 5 working days and keep You informed of the action taken until a resolution to Our Service is provided and Your use of it can be resumed. We reserve the right to suspend a specific activity for Our Service, if its use prevents Us from amending or updating it.

If You notify Us of any omissions or errors after 30 days, We reserve the right to extend the amount of time needed for Us to rectify the fault or make amendments for a period of time at Our discretion that We will communicate to You within 5 working days. We also reserve the right to replace Our Goods and Services with a suitable alternative if they We cannot make them available to You. We will always advise You of this by the fastest means possible, usually by email if Your notification is outside 30 days. We accept no responsibility for incorrect contact information provided by You that results in the failure to communicate. Acceptance of Our Goods or Services in no way limits Your rights under Our Returns and Refunds Policy as long as notification is within 30 Days.

If Our Goods and Services are quoted by Us or recommended to You by email or phone, We will supply Our Goods and Services that are advertised on Our websites at the time You Order from Us. We reserve the right to make changes to their specification if it is necessary for Us to maintain, improve or omit them in whole or part in order to provide continuity and quality of supply to You. You are responsible for checking that Our Goods and Services meet Your requirements at the time of ordering from Us, or upon accepting Our quotation. Please contact Us if You have any questions about Our Goods or Services being ordered in order to assess their continued suitability for Your needs. If these aren’t deemed to be suitable, please refer to our Returns and Refunds Policy or contact Us in writing.

11. Payment and Ownership

Techni-K offers two payment methods on Our websites, for customers who wish to place an Order for Goods and Services online. These are payment by card or by direct debit. We also offer payment by invoice, but this must be requested in writing to info@techni-k.co.uk. If You wish to setup an account with Us to be provided with payment terms, this must also be requested in writing and will be subject to Our acceptance.

For payment by card, You must pay at the time of ordering by submitting your credit or debit card details with Your Order in Our secure payment gateway. Please see our Privacy Policy for details.

For payment by direct debit, You must have appropriate authority and submit Your bank details at the time of ordering using Our secure payment gateway. A direct debit guarantee will be issued to You and sent following completion of the sale.

Payment for Our Goods and Services must be made before the delivery takes place, unless otherwise agreed. Where We have provided terms to You for payment by invoice, the payment must be made within the terms We have provided on Your invoice. If You are unable to pay Us within the terms provided, You must notify Us without delay, so Your terms can be agreed to align with Your payment policies. You must make payment even if delivery of Our Goods or Services has not yet taken place and /or that the ownership in the Goods or Services has not passed to You.

Techni-K reserves the right to withhold Our Goods or Services where payment has not been made by You and is in an overdue status. We reserve the right to amend Your account terms at our discretion, if Your account falls into arrears. You do not own Goods or have a right to access to Our Services until We have received payment in full. If full payment is not possible, or a step occurs towards Your bankruptcy, We can choose, by notice to cancel any delivery and end any right to use Our Goods or access Our Services immediately.

All payments must be made by You in GBP Sterling currency. You must pay all amounts due under these T&Cs in full without any deduction or withholding, except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount, in whole or in part. Any deduction or withholding which is not lawful, may result in Your Goods or Services being withheld or withdrawn by Us.

11.1 Subscription payments

Subscriptions for Our Services are payable monthly unless otherwise agreed in writing.

Where a subscription is subject to a minimum subscription term that is linked to a promotional offer, payment for the full duration of that minimum subscription term will be charged at the start date agreed by Us and You. Payment of the subscription will be required regardless of whether the software Services and promotional items are actively used by You.

Failure to make payment may result in:

Suspension of access to the Software Services.
Removal of User access.
Restriction of functionality.
Termination of the subscription agreement.

12. Damage and Loss

When ownership of Goods or use of Our Services passes to You, damage or loss of these Goods or Services will become Your responsibility. If You accidentally damage, corrupt or lose the Goods or Services supplied to You, please contact Us as soon as possible so We can try to help You recover or replace them. We accept no liability for Our Goods or Services once they are used by You, if You have failed to follow Our instructions supplied at the time or this later becomes discovered.

13. Delivery

We will deliver or supply – whichever is relevant to Your Order, Our Goods or Services to You using the email or delivery address specified by You, unless otherwise specified in writing. We will deliver or supply without undue delay and in any event, not more than 30 days after the date on which the contract of sale is entered into.

For physical Goods such as paperbacks or materials that are sent by Us using courier or Royal Mail, delivery can take place at any time of the day and must be accepted during business opening times, unless otherwise specified. Orders are normally sent within 48 hours of Order completion between the hours of 9am to 5pm unless We notify You otherwise.

13.1 Delivery charges for physical Goods

Delivery charges may be applied to Your Order based on the weight of Your Goods and location. Any costs for delivery can be requested by You at the time of ordering. If You decide not to accept Our delivery charges that are applicable, You may cancel Your Order before submitting it to Us. Wherever possible We will try to facilitate a delivery to You that can be agreed upon.

13.2 Delivery of large quantities of physical Goods or Goods not in stock

We may deliver physical Goods to You in separate consignments if they are of large quantity or not currently in stock to the quantity You have ordered. As soon as Goods become available, these will be sent to You as soon as possible and You won’t be charged any additional delivery charges.

13.3 Delivery delays or failure to deliver

We accept no responsibility for any delay in delivery if Your contact information is incorrectly or inaccurately supplied to Us. Please refer to the Sale of Goods section of these T&Cs. We will do Our best to contact You in any occurrence of failed or delayed delivery to enable You to receive Your Order as soon as possible.

If You fail to take delivery of Our Goods sent to You, We may, at Our discretion, store the Goods or redeliver for which any costs associated with this will be charged and payable by You. Any dates advised to You for delivery are approximate only and You must make reasonable attempts to intercept them. We won’t be liable for any delay in delivery of the Goods, caused by circumstances beyond Our control, or Your failure to provide Us with adequate, acceptable delivery instructions or any other instructions that are relevant to their delivery.

If delivery of Goods by courier or Royal Mail is not possible after all attempts have been made, We may request that You arrange to collect them at Your own expense.

13.4 Non-delivery of Goods by Techni-K

In any case, other than events beyond our control, if We do not deliver Your Goods within 30 days, You can treat the contract at an end, if the delivery timing of the Goods is essential (considering all relevant circumstances at the time the contract was made) or You advised Us before the contract of sale was made that delivery on time was essential. If a later period of delivery is specified by You and We again fail to deliver, You can also consider the contract at an end in these specific circumstances.

If determined as above that the contract of sale is at an end, due to delivery issues where We fail to supply the Goods within 30 days, We will promptly return all payments made to Us under that contract of sale. If You don’t end the contract of sale due to delivery issues, You will not be prevented from returning or rejecting Goods delivered to You after they arrive. If You wish to return Goods to Us that are delivered outside 30 days, You will allow Us to collect them and pay Our own costs for this or allow Us to offer a suitable remedy to remove them within a reasonable timeframe.

13.5 Delivery of Goods that form a commercial unit

Where Goods are delivered in the format of a commercial unit (this is something that’s sold as one unit and can’t be separated such as a training course, or a documentation pack) You cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them i.e., the training course.

13.6 Delivery outside the UK

For Orders that require delivery outside the United Kingdom, once confirmed, You will be responsible for any import duties and/or taxes that may be applied at the entry or exit point at any border. This includes any costs associated with documentation or inspection that may be required. We will ensure that all relevant documentation accompanies any package in line with the requirements. We will not accept any responsibility for any Failure by You to advise Us of any delivery protocols to Your country border if We request this information and do not receive it.

13.7 Delivery of damaged Goods and inspecting them on arrival

Goods delivered will become Your responsibility from the completion of delivery. You must, if reasonably practicable, examine the Goods before accepting them. If You receive damaged Goods, please notify Us immediately for assistance. We will normally ask You to send us photographic evidence to verify the damage so We can send out replacement. Please see our Returns and Refunds Policy for information about returning damaged Goods that cannot be accepted.

14. Withdrawal, returns and cancellation of Goods and Services

You can withdraw Your Order for Goods or Services from Us by telling Us before the contract of sale is made, if You want to change Your mind without giving Us a reason, and without incurring any liability.

If You want to cancel Your Order after the contract of sale is made, You may do so by telling Us, no later than 30 days after confirmation of Your Order which is Our acceptance in writing. To exercise Your right to cancel, You must inform Us of Your decision by a clear statement in writing setting out Your decision, We will accept this in a written format to our address or by email to info@techni-k.co.uk. We agree to reimburse to You the payments received for Your Order without undue delay.

If You cancel a monthly rolling subscription, Your cancellation will be effective at the end of the active subscription month, with full access to the Service remaining available until the end of that subscription month.

Where Your subscription is subject to a minimum subscription term under a promotional offer, cancellation before the end of the term will not entitle You to a refund for the remaining term not used by You. If You decide to terminate Your subscription, We will:

Maintain access for any promotional item and the Service provided payment for the Service was received at the start of the subscription period in line with the payment terms.
We will not withdraw or suspend Services until the end of the subscription period.

At the end of the minimum subscription term, the subscription will continue unless You inform Us in writing to terminate it. We will contact You to confirm Your continuance before the subscription term ends to confirm Your acceptance of this.

We will make any reimbursement using the same means of payment You used for the transaction through Our payment provider, unless We have expressly agreed otherwise; in any event, You will not incur any fees as a result of the reimbursement.

For any physical Goods delivered to You such as paperbacks or training materials, You may still cancel the Order but You must return to Us these Goods in their original condition at Your own expense. Upon receipt of cancelled Goods ordered by You, We will then reimburse You using Our payment provider without delay. We do reserve the right to retain any separate delivery charges. This doesn’t affect Your rights when the reason for cancellation is due to damaged Goods. This returns right is different and separate to this section of the T&Cs.

We may make a deduction from Your reimbursement for any loss in value of physical Goods supplied, if the loss is the result of unnecessary handling by You (i.e., handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g., it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because You are liable for that loss and, if that deduction is not made, You must agree to pay Us the amount of that loss.

14.1 Trial access and demonstrations

We may provide free trials, demonstrations or temporary access to Our Services at Our discretion.

Access to Our Services for these may:

Be limited in duration or functionality.
Be withdrawn at any time.
Contain restricted features or data limits.
Be deleted following expiry of the trial period.

We provide trial access on an “as is” basis and accept no liability for interruption, deletion of data or limitation of functionality during any trial period.

15. Confidentiality of Goods and Services purchased

Under this contract, You will keep in strictest confidence all technical and commercial know-how, proposals, inventions, processes or initiatives which are of a confidential nature in the Goods or Services supplied by Us.

You shall only disclose such confidential information to Your employees, agents or subcontractors for the purpose of discharging the work needed to perform the function of the Goods for the benefit of Your own business.

You will ensure that Your employees, agents or subcontractors comply with these obligations as though they were a party to this contract. You may disclose confidential information if required by law or any governmental or regulatory authority if requested to do so, but this must be advised to Us in writing before the discharge is made or as soon as is reasonably practicable, so that We are aware of this.

15.1 Marketing and publicity

We may identify You as a customer of Techni-K and may use Your company name, trading name and logo for reasonable promotional and marketing purposes, including on Our websites, social media, presentations, case studies and sales materials.

We will not imply endorsement, certification, partnership or approval beyond the supply of Goods or Services actually provided or distort the use of these in any way.

If You do not wish for Your company name or logo to be used for such purposes, You may notify Us in writing at any time by emailing info@techni-k.co.uk and We will remove such materials within a reasonable timeframe.

16. Limitation of liability

Nothing in these T&Cs will limit or exclude Our liability for:

The Death or personal injury of a person resulting from Our negligence.
Fraud or fraudulent misrepresentation.
Breach of terms for the supply of Goods and Services Act 1982.

To the maximum extent permitted by law, We accept no liability for any of the following:

Any of Your business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts goodwill or commercial opportunities.
Loss or corruption of any data, database or software.
Any special, indirect or consequential loss or damage.
Loss which was not foreseeable at the time that the contract of sale was made.
Failure by You to maintain or achieve certification to industry Standards.
We will not limit liability in any way that’s not permitted under applicable law.
Loss arising from unauthorised access caused by compromised User credentials.
Temporary interruption or unavailability of software Services.
Decisions made by You based on reports, risk assessments, trends or outputs generated by our Services.
Any loss arising from reliance on information, guidance, interpretations, alerts or update Content provided through Smart Knowledge Plus or any other Service provided by Us.
Any delay in identifying, publishing or communicating changes to legislation, standards, retailer requirements or guidance documents.
Any interpretation differences between Our Content and the interpretation of regulators, certification bodies, customers or auditors.
Any non-conformance, certification finding, enforcement action or customer complaint arising from reliance on Smart Knowledge Plus Content or Content provided in our Services.

17. Circumstances beyond the control of Techni-K, the customer or the user (everybody in this agreement)

Everybody in this agreement shall not be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that’s beyond their reasonable control. Such causes include but aren’t limited to; industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that’s beyond the control of the party in question.

In the event of any failure or delay because of something beyond their reasonable control, they will advise the other party as soon as is reasonably practicable. Their obligations will be suspended so far as is reasonable, provided that they act reasonably and therefore, won’t be liable for any failure or delay which it couldn’t avoid.

18. Assignment, successors, third party rights and subcontractors

We may at any time, assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the contract and may subcontract or delegate in any manner, any or all of its obligations under these T&Cs to any third party or agent, where We reasonably believe Your rights won’t be affected.

You will not, without Our prior written consent, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the contract.

The Contracts (Rights of Third Parties) Act 1999 won’t apply to these T&Cs, and no third party will have any right to enforce or rely on any provision of these T&Cs, unless proven that the contract was assigned in any way with written consent obtained from Us. Any acts of Your subcontractors or agents who have been chosen by You, to help perform any duties in relation to Our Goods or Services supplied under this agreement that forms this contract, will have rights under these T&Cs if consent is obtained from Us.

19. Partnership

Nothing in this contract is intended to, or shall be deemed to establish any partnership or joint venture between You and Us. Neither party shall have authority to act as agent for, or to bind the other party, in any way.

20. Privacy / Data Protection

Use of Our websites as: a visitor, learner or system User, online customer and subscriber; is governed by our Privacy Policy, which is incorporated into these T&Cs by this reference.

20.1 Training records and certificates

See Privacy & Security Policy.

21. Waiver of rights

Any delay, omission, indulgence or forbearance by either party to exercise any of the rights nor any non-compliance by a party under this agreement won’t be construed as a waiver of that right, it won’t impair such right on future occasions. A waiver of rights under this contract will only be granted if it’s expressly agreed in writing.

22. Variation

These T&Cs may be varied by Us from time to time. Such revised terms will apply and supersede all previous versions from date of publication. You should check the T&Cs regularly to ensure familiarity with the current version. No variation of this Contract, including the introduction of any additional T&Cs will be effective unless agreed in writing by Us.

23. Validity

If any provision or part-provision of this contract is deemed invalid, illegal or unenforceable by any court in England and Wales, both parties will agree to negotiate in good faith to amend such provision so that, as amended, the contract is legal, valid and enforceable and the greatest extent possible, achieves the intended commercial result of the original provision. Any modification to this contract under this heading won’t affect the validity and enforcement of other provisions of these T&Cs.

24. Breach of Contract

We will terminate the contract where You commit a material breach of Your obligations under these T&Cs. A material breach will be a breach that’s substantial and serious which results in financial loss, rather than a matter of little consequence. A material breach under this contract will also be defined as a series of minor breaches that could constitute a substantial or serious breach as a collective, which would result in financial loss. We also reserve the right to terminate this contract if We anticipate or receive information that leads to Our belief that You won’t fulfil Your obligations under this contract – this is known as an anticipatory breach. Confidentiality, intellectual property rights and limitation of liability shall survive the termination of this contract.

We reserve the right to suspend or terminate access to our Services immediately where We reasonably believe that:

User accounts are being shared improperly.
There has been unauthorised use of the software Services.
There is a breach of intellectual property rights.
There is a security threat to the software Services.
Payment obligations have not been met.
Data You have uploaded into our Services is unlawful, harmful or malicious.

25. Governing law and jurisdiction

Each party entering into this contract agrees that it’s governed and interpreted according to the law of England and Wales. All disputes arising under this agreement (including any non-contractual matters) shall be subject to the exclusive jurisdiction of the courts in England and Wales.

26. Complaints

Techni-K tries to avoid dispute, so We deal with complaints as follows: If You wish to make a complaint, please contact Us as soon as possible. We will aim to respond with an appropriate solution within 5 business days.