Continuous improvement

Understanding improvement and non-conformance actions

£26.00 (plus VAT)

Worth 1 credit on your training dashboard.

This course is a prerequisite to all of the mini trainings in this corrective and preventive action series. It provides the foundation of the basic understanding required for improvement and non-conformance actions. This allows additional learning to be overlayed, producing a gradual learning experience – preventing the learner from becoming overwhelmed.

The course explains the difference between improvement (proactive and remedial actions) and non-conformance (corrective and preventive actions). For the first time, improvement actions are called out and separated from non-conformances, in a clearly defined way. This allows improvement actions to be managed differently from non-conformances, where stricter control is required to meet the standards.

The first aspect which is addressed in this course, is the vast amount of terminology that’s used in industry. The course explains the differences in the terms and which ones to use. Easy to understand definitions are provided, to ensure that all staff are ‘talking the same language’.

You’ll learn what the requirements of the standard are and what they mean. The interpretation explains how consequence assessment is determined and how this links to minor, major and critical non-conformances.

An overview is provided of the seven steps for handling non-conformance actions. These seven steps are then continued throughout the other mini trainings in this series.

As culture continues to become one of the key aspects of compliance to the standards, this course teaches how improvement and non-conformance action can be linked to culture, using the culture scale. On completion of this course, you’ll be able to identify where your business sits on this scale and put a plan in place for improvement – which can be included in your culture plan.

This training has been designed to meet the following sections of the BRCGS Standards:

Food Safety
Issue 8
Issue 6
Agents & Brokers
Issue 3
Storage & Distribution
Issue 4
Actions arising from 1.1 senior management commitment

3.7 Corrective and preventive actions

Actions arising from 1.1 and 1.2 senior management commitment

3.6 Corrective and preventive action

Actions arising from 1.1 senior management commitment

3.9 Corrective and preventive actions

Actions arising from 1.1 and 1.2 senior management commitment

3.3 Corrective and preventive action

About the training

This course is a must for anyone who is involved in improvement actions, non-conformances, corrective actions, root cause analysis or preventive actions.

The course includes exercises and takes approx. 50 minutes without breaks.

The test is made up of 25 multiple-choice questions. 70% is required to pass and gain a certificate. The test is open book and retakes are free of charge.

NC training

A must for all staff involved in non-conformance actions

There are two types of action; improvement and non-conformance. Improvement is driven using proactive action and remedial actions. Where non-conformances are identified – corrective and preventive actions are applied. This course is designed specifically for those who are involved in non-conformance actions.

Culture scale

Corrective, preventive and proactive culture

The culture of the business will dictate how actions are handled. The culture of every business will sit somewhere on the action culture scale. During this course you’ll learn about the culture scale, so you can determine where your business sits and how to move it up the scale – towards proactive culture.


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