Privacy Policy

Techni-K Consulting Ltd, is a privately owned company incorporated in England and Wales. Our company registration number is 08058495 and our registered address is 11 Common Road, Worksop, S80 3JJ. We control this site from offices in the United Kingdom and we do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the UK GDPR (UK General Data Protection Regulation), together with the Data Protection Act 2018, any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation).

In order for Techni-K to provide our products and services, we need to process a certain amount of data, some of which is personally identifiable.

Our Privacy Policy sets out the different kinds of personal data we process, how we collect it, what processing is carried out, who personal data is shared with, how long we keep personal data and how we safeguard it along with details of your rights relating to data protection and how to contact the ICO, the UK’s data protection regulator.

We process data on the following categories of individuals:

  • Learners and system users
  • Website visitors and online customers
  • Newsletter/ marketing subscribers
  • Employees

Learners and system users

In order to access our bespoke Learning Management System (LMS), and complete training and other associated activities, users require a login. Having a login means that we store the data you generate by completing our training. We further process data to; determine training outcomes, retain certification records, analyse content and system usage, improve our products and services, and respond to support queries and evaluation comments. Where a learner has accessed or is allocated a Techni-K eLearning course, we are the data controller.

If your login details have been provided by a 3rd party (e.g. your employer) then they’ll be joint data controller along with Techni-K, so they’ll also have access to your personal data. Should you require any further information you should contact them directly. If you are unsure who to contact Techni-K will be able to assist. Please email us at training@techni-k.co.uk. To comply with food industry standards, Techni-K retains learning records indefinitely. If you would like to have your learning related data removed, you can request this by contacting us at info@techni-k.co.uk

Website visitors and online customers

When you use our site, we or our authorised technology services provider may also collect certain technical and routing information from you to facilitate your use of the site and its services. We use this information to administer the site, to understand and measure traffic patterns on the site, so that we know which areas of our site are favourites of our users, which areas need improvement, and what technologies are being used – so that we may continually improve our sites. This information is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes.

When you place an order with us on our website, any payment transactions will be encrypted using SSL technology. We’ll ask you to provide certain personal information, for example:

  • Full name
  • Company name
  • Address and postcode
  • Email address
  • Telephone number

We require this information to be able to process your order and fulfil our contractual obligations (our condition for processing under UK GDPR). We may be unable to fulfil the contract without your personal data.

If you purchase products or services, our third party payment provider will require additional personal information in order to process your payment (e.g. your cardholder address). All data processed by us using our payment provider is Payment Card Industry Data Security Standards compliant. It’s designed to protect your personal data and reduce the risk of a data security breach.

We don’t share your personal details with any third party in order, to enable you to leave the review of our products and services to help us continually improve. Your personal information is used by us, to provide you with the services you ordered and to communicate with you regarding the provision of those services. All website monitoring is carried out by Techni-K in-house and is not shared.

All telephone communication in relation to your purchase of products and services here at Techni-K is confidential, and no records of these communications are recorded or shared with any 3rd party. We only use your telephone number to contact you in direct relation to your purchase.

The legal basis for us to process your personal data is set out in Article 6(b) of UK GDPR – “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.”

Techni-K retains your personal information indefinitely. If you would like to have your personal data removed, you can request this by contacting us at info@techni-k.co.uk

Cookies

Cookies are bits of electronic information that our website will transfer to your computer to identify specific information. You have the right to decide whether to accept or reject cookies. Most browsers allow control of cookies through their own browser settings feature. Please refer to your browser provider to find out more detailed information about how these can be managed. Please note that if you disable the use of cookies on your computer, you may restrict your user experience and some functionality of our site won’t work. We use cookies for technical enablement and functioning of our services, and we refer to these as “essential” or “strictly necessary” cookies. For example, we use cookies to tailor content and information that we may send or display to you, and to personalize your experience while interacting with our website and to improve the functionality of the services we provide. They are used to recognise you when you visit or use our services, remember your preferences, and give you a personalised experience that’s in line with your settings. Cookies also make your interactions with our services faster and more secure.

Online chat

When requesting assistance from us on our website using online chat, we use a 3rd party widget called ‘Tawk’ this system by default will track your IP address and gather visitor data so that we can view any previous conversations and store your name. We may also ask for your email address in order to send information you request from us. The conversation data is stored by us indefinitely in the ‘Tawk’ system and we control the data for this. If you would like to have all data related to conversations you’ve had with us removed, you can request this by contacting us at info@techni-k.co.uk

Newsletter/ marketing subscribers

When you fill out a form on our website to sign up to our newsletter, download a resource, such as a datasheet, or enquire about a product, we may ask you to provide certain personal information. It is completely optional for you to engage in these activities. We may ask for the following information that includes:

  • Name
  • Email address
  • Job title and company name
  • telephone number

By completing the form and ticking the relevant boxes you are providing your consent for us to process your personal data, and this is the legal basis we are relying on to do so. By supplying us with your contact information you may receive periodic emails, mailings or calls from us with information on new products and services, important issues, or upcoming events.

Some automation and profiling may be used to send communications to you based on your indicated preferences and your interactions with us. For example, if you have enquired about a particular product, we may send you a series of emails outlining features or benefits of that particular product. We regularly review your interactions with the emails we send you and remove any subscribers who have shown and extended period of inactivity.

Techni-K retains your personal information indefinitely. If you would like to have your personal data removed, you can request this by contacting us at info@techni-k.co.uk  You can also withdraw your consent and unsubscribe at any time by clicking the link at the bottom our email communications or by emailing info@techni-k.co.uk.  Please provide us with your exact name, email address, mailing address, and phone number. We’ll be sure your name is removed from the appropriate lists immediately.

Your information for marketing purposes is processed and stored by our 3rd party marketing service provider ‘Mailchimp.’ You can view their privacy notice here: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts

How do we safeguard your personal data?

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance all relevant Data Protection Legislation. Our systems are protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

Our servers and website backup facilities are provided by Layershift and Blogvault. Our LMS is tested and maintained in-house here at Techni-K. If you would like further security information for our 3rd Party providers who store our data, you can find this information using the links below:

Data protection at Blogvault
Data protection at Layershift

All your information is stored on our secure servers. If you have a username, password or other login details which enable you to access certain parts of the Site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at info@techni-k.co.uk as soon as possible.

Unfortunately, the transmission of information via the internet is not completely secure. Although we’ll apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Site and any transmission is at your own risk. Once we have received your information, we’ll use strict procedures and security features to try to prevent unauthorised access.

Exceptions

This privacy policy applies solely to information collected on our website. Where our site may link to other websites, that may offer products or services that you might find useful; these sites may request information from you. In such instances, the collection and use of your personal information will be governed by the privacy policy applicable to that site. We don’t control those privacy policies, contents or links that appear on these sites. We encourage you to review the privacy policies of any third party sites or services before providing any of them with your personal information.

Disclosure

Please note that we may need to disclose your personal information where we:

  • are under a legal duty to comply with any legal obligation or in order to enforce or apply our T&Cs; or
  • need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
  • need to transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change.

Your rights

The UK GDPR provides you with the following rights:

The right of access

You can ask us to confirm that we process your personal data and provide access to and copies of the information we hold about you by contacting us at info@techni-K.co.uk. We’ll process your request to access your information and provide this information to you free of charge.

We’ll provide the information you request as soon as possible and in any event within one month of receiving your request, unless there are extenuating circumstances. If we need more information to comply with your request, we’ll let you know.

The right to rectification

If you believe personal data we hold about you is inaccurate or incomplete, or any of the information you provide to us changes, please let us know as soon as possible – so we can make the necessary changes to the information we hold for you. If you wish to make any changes to your information, please contact us at info@techni-k.co.uk

We’ll comply with your request within one month of receiving it, unless we don’t feel it’s appropriate for us to do so, in which case we’ll let you know why. We’ll also let you know if we need more time to comply with your request.

The right to erasure

In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:

  • where we no longer need your personal data for the purpose for which we collected it;
  • where we have collected your personal data on the grounds of consent and you withdraw that consent;
  • where you object to the processing and we don’t have any overriding legitimate interests to continuing processing the data;
  • where we have unlawfully processed your personal data (i.e. we have failed to comply with UK GDPR);
  • where the personal data has to be deleted to comply with a legal obligation; and
  • where the personal data we process relates to the offer of online services to a child.

There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we’ll let you know. To request that your information is deleted, please contact us at info@techni-K.co.uk

The right to restrict / object to processing

In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we’ll stop actively processing your personal data, but we don’t have to delete it. This right is available to you:

  • if you believe the personal data we hold isn’t accurate – we’ll cease processing it until we can verify its accuracy;
  • if you have objected to us processing the data (see below) – we’ll cease processing it until we have determined whether our legitimate interests override your objection;
  • if the processing is unlawful; or
  • if we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.

You are entitled to object to us processing your personal data:

  • if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;
  • for direct marketing purposes (including profiling); and/or
  • for the purposes of scientific or historical research and statistics.

In order to object, you must have grounds for doing so based on your particular situation. We’ll stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

If you wish to restrict or object to the processing of your information, please contact us at info@techni-k.co.uk

The right to data portability

You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies:

  • to personal data you provide to us;
  • where processing is based on your consent or for performance of a contract (i.e. the right doesn’t apply if we process your personal data on the grounds of legitimate interests); and
  • where we carry out the processing by automated means.

If you wish to restrict or object to the processing of your information, please contact us at info@techni-k.co.uk

For further information on these rights you can contact the ICO via one of the options on their website https://ico.org.uk/global/contact-us/.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

We have appointed a Data Protection Lead who is responsible for overseeing questions in relation to this privacy notice and is monitoring and leading on data protection and UK GDPR compliance. Our Data Protection Lead is Kassy Marsh. If you have any queries or comments about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Lead either via an email to: info@techni-k.co.uk or write to us at our registered address. We always welcome your views about our website and our Privacy Policy.

For whatever reason, should you wish to lodge a complaint with the Information Commissioner’s Office, as is your right, you can do by contacting the ICO directly via one of the options on their website https://ico.org.uk/global/contact-us/

Employees

Information regarding the processing of employee data is available internally at Techni-K. Where staff provide 3rd party personal details to us, for the purposes of being emergency contact, these details are used for that purpose only, and processed under legitimate interests.