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What to do if you’re missing some courses

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On occasions, you might find pages on our site don’t show everything they should. This is often caused by your PC trying to be ‘too helpful’ and save content locally to make your browsing experience quicker.

There are a number of ways we’d recommend trying to fix this annoying issue:

A hard refresh

Although the name might sound extreme all a hard refresh does is clear your browser cache for a specific page. In simple terms, it makes sure you get the most recent version of that page. It’s the next step up from hitting the ‘Refresh’ icon in your browser.

Google Chrome

  • Windows users: hold down Ctrl and then press F5 on your keyboard
  • Mac users: hold down Cmd and Shift and then press R on your keyboard

Firefox

  • For Windows users: hold down Ctrl and then press F5 on your keyboard
  • Mac users: hold down Cmd and Shift and then press R on your keyboard

Microsoft Edge (Windows)

  • Hold down Ctrl and then press F5 on your keyboard

If a hard refresh hasn’t done the trick, don’t worry, you can always try switching to ‘private’ mode.

Browse in private

Viewing in private is a great way of bypassing any local files your computer has saved that are related to the site you’re visiting.

Google Chrome

  • Windows users: hold down Ctrl + Shift + N on your keyboard
  • Mac users: hold down Cmd+Shift+N on your keyboard

It’s important in Chrome that you disable the blocking of third-party cookies – you can do this by ensuring you tick the selector shown below.

Firefox

  • For Windows users: Hold Ctrl+Shift+P
  • Mac users: Hold Cmd+Shift+P

Microsoft Edge (Windows)

  • Hold down Ctrl+Shift+N

 

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