Learner experience

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Can you ask the teacher questions?

Yes. There is a help section available to the learner, so they can look up frequently asked questions. We also have a chat function, so you can ask questions and get an immediate answer from one of our experts during normal working hours.


Does the learner need to sit the whole course in one go?

No, they can do as much or as little as they want in one sitting. The course is made up of 10 units, and this means the system will take the learner back to the unit that they were previously on.


If the learner leaves the training to come back to it, will it remember exactly where they were in that unit?

Yes, if they are not using a shared computer. It’s the computer that remembers exactly where they were in the unit, so if more than one person is using the same computer this won’t work. In this instance the learner will need to stop at the beginning of a new unit. If they stop part way through a unit, when they come back to it, they will need to start again from the beginning of that unit.


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